FAQs | Equicantis

My Account

Is there a Free Trial?

Yes there is! You can try out all our best features for free for two weeks before paying a penny! Simply follow the process to subscribe to Lite or Pro and you will automatically be given a 14 day free trial before any payment is taken.

What is the difference between the Lite and Pro subscriptions?

All the features of each subscription are listed on our pricing page www.equicantis.com/pricing/

Lite is our Exercise Plan only subscription and Pro is our Business & Rehab System.

How do I upgrade my subscription?

You can make all your upgrade changes to your account in Your Profile/Subscription from the dashboard. Including upgrading from one animal type to two, from Lite to Pro, and from monthly to annual. Upgrades will come into effect immediately.

How do I downgrade my subscription?

You can downgrade from two animal types to one in Your Profile/Subscription from the dashboard. Or you can downgrade from annual to monthly.

If you wish to downgrade from Pro to Lite you will need to contact us via the Support section on the menu of your dashboard, selecting ‘Billing’ as the Support Type and typing in your request to cancel.

Downgrades will come into effect at the start of your next billing cycle.

How do I cancel my subscription?

Our cancellation process: If you are on a monthly or an annual subscription plan, you must give 14 days notice of cancellation. If you are on a free trial we require 48 hours notice Monday-Friday. Notice is to be given via the Support section on the menu of your dashboard, selecting ‘Billing’ as the Support Type and typing in your request to cancel.

You can also access this form by going to Your Profile, Subscription, clicking Cancel Subscription and following the instructions there.

On receipt we will email you to ask for confirmation of cancellation for security before we action the cancellation.

We are not obliged to refund outside of this period. Cancellations will come into effect at the end of the current billing cycle. When you cancel you will lose access to your account and the information stored so be sure to download any information required.

Further information can be found in our Terms of Service.

How can I change my payment card for my subscription?

You can make make any changes to your card details within your Customer Portal which you can reach from Your Profile/Subscription from the dashboard.

Can I get invoices for my accounts?

Yes. You can download your current and past invoices from within your Customer Portal which you can reach from Your Profile/Subscription from the dashboard.

General

Do I need an internet connection to use Equicantis?

Yes you do need a wifi or mobile data connection.

Can I create a shortcut to Equicantis on my phone or tablet?

Yes, creating a shortcut with an icon on your homescreen is a quick and easy way to access Equicantis.

iPad or iPhone

Launch “Safari” app. This does not work from the “Chrome” app.
Enter www.equicantis.com into the address field. Tap “Go.”
Tap the icon featuring a right-pointing arrow coming out of a box along the top of the Safari window to open a drop-down menu.
Tap “Add to Home Screen.” The Add to Home dialog box will appear, with the icon that will be used for this website on the left side of the dialog box.
Enter the name for the shortcut using the on-screen keyboard and tap “Add.” Safari will close automatically and you will be taken to where the icon is located on the homescreen.

Android

Launch “Chrome” app.
Enter www.equicantis.com into the address field.
Tap the menu icon (3 dots in upper right-hand corner) and tap Add to homescreen.
You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

https://natomasunified.org/kb/add-website-to-mobile-device-home-screen/

Exercises

Can I add my own exercises?

Yes you can!

How can I add my own video when creating an exercise?

As a Pro account subscriber, you can create your own exercise and add your own video. You can also change the video on an existing exercise. This needs to be a YouTube embedded link which is different from a web browser link.

Simply follow these steps:

Go to your video on YouTube
Click Share
Click Embed (it's not the link it gives you saying 'Copy', that is a url, not the embed link)
YouTube doesn't allow you to just select the section of the link you need, it highlights all of it, so copy it all into a Word document (or similar)
The section you need to copy into the Video Link field on Equicantis is the link between the quotation marks (see below) DO NOT INCLUDE THE QUOTATION MARKS

6. Once you have it, simply copy and paste the link in the video link field on the Create Your Own Exercise feature.

Will you be adding more exercises to Equicantis?

Yes. This is not a static platform. We will always be striving to improve and one of those ways is that we will endeavour to expand the exercise library on an ongoing basis. If you have an exercise suggestion please email us at info@equicantis.com

Are there different ways of sending the session reports and exercise plans to my clients?

Yes. We recognise that therapists will have different needs when it comes to sending reports and plans so we have three different methods to choose from.

You will see the options to:

‘Email Plan’ – the quickest option. This sends directly to the email address saved against your client.
‘Download PDF’ – so you can then attached it to an email and send to multiple people and add your own email text.
‘Copy Plan Link’ – clicking this button will copy a link to the report or plan which you can then paste into whatever communication you prefer i.e. Facebook, Whatsapp, text etc and copy in other parties if required.

Frequently Asked Questions

My Account

General

Exercises