FAQs | Equicantis

Who is Equicantis for?

Equicantis is for qualified physical therapists.

We provide an equine and canine exercise library so you can create exercise plans, and we also allow you to create your own exercises.

You can create session reports for horses, dogs and humans with their respective anatomical diagrams plus a multitude of other features that you can see listed on our pricing page.

So if you are a qualified equine and/or canine massage therapist, veterinary physiotherapist, osteopath, chiropractor, bodyworker, musculoskeletal therapist, rehab specialist or any other type of animal physical therapist, then Equicantis is for you!

If you are a human massage therapist, physiotherapist, osteopath, chiropractor, bodyworker, musculoskeletal therapist, rehab specialist or any other type of physical therapist, then Equicantis is also for you!

My Account

Is there a Free Trial?

Yes there is! You can try out all our best features for free for two weeks before paying a penny! Simply follow the process to subscribe to Lite or Pro and you will automatically be given a 14 day free trial before any payment is taken.

What is the difference between the Lite and Pro subscriptions?

All the features of each subscription are listed on our pricing page www.equicantis.com/pricing/

Lite is our Exercise Plan only subscription and Pro is our Business & Rehab System - so all the exercise plan features of Lite, plus business and admin features to help you run your business like a pro!

How do I upgrade my subscription?

You can make all your upgrade changes to your account in Your Profile/Subscription from the dashboard. Including upgrading from one animal type to two, from Lite to Pro, and from monthly to annual. Upgrades will come into effect immediately.

How do I downgrade my subscription?

You can downgrade from two animal types to one in Your Profile/Subscription from the dashboard. Or you can downgrade from annual to monthly.

If you wish to downgrade from Pro to Lite you will need to contact us via the Support section on the menu of your dashboard, selecting ‘Billing’ as the Support Type and typing in your request to cancel.

Downgrades will come into effect at the start of your next billing cycle.

How do I cancel my subscription?

Our cancellation process: If you are on a monthly or an annual subscription plan, you must give 72 days notice of cancellation (9am-5pm, Monday-Friday). If you are on a free trial we require 48 hours notice (9am-5pm, Monday-Friday). Notice is to be given via the Support section on the menu of your dashboard, selecting ‘Billing’ as the Support Type and typing in your request to cancel.

You can also access this information by going to Your Profile, Subscription, clicking Cancel Subscription and following the instructions there.

On receipt we will email you to ask for confirmation of cancellation for security before we action the cancellation.

We are not obliged to refund outside of this period. Cancellations will come into effect at the end of the current billing cycle. When you cancel you will lose access to your account and the information stored so be sure to download any information required.

Further information can be found in our Terms of Service.

How can I change my payment card for my subscription?

You can make make any changes to your card details within your Customer Portal which you can reach from Your Profile/Subscription from the dashboard.

Can I get invoices for my accounts?

Yes. You can download your current and past invoices from within your Customer Portal which you can reach from Your Profile/Subscription from the dashboard.

Features

Can I sync the Equicantis calendar with an external calendar?

Yes you can! Instructions of how to do this are on the Help Guide which you'll find at the top of your dashboard when you log in.

Can I use Equicantis if I treat people?

Yes you can! You need to subscribe to Pro with either an Equine OR Canine subscription, or a Dual (Equine AND Canine) subscription. Once subscribed, go to Your Profile/Settings and click to 'Add Humans'. This is a free optional feature.

You can then create clients as Patients, or convert existing animal owner clients into Patients.

You can send Patient Onboarding Forms and create Session Reports with Anatomical Diagrams.

You can create appointments and send confirmation and reminder emails.

We do not have a human exercise library.

Do I need an internet connection to use Equicantis?

Yes you do need a wifi or mobile data connection. Equicantis is a web application, the great thing about this is that it means Equicantis works fantastically on a laptop or desktop, as well as on a phone or tablet that has a connection. All you need is your login details and you can sign in to any device, so there's no need to worry if your phone breaks! So if you want to take your notes on your tablet, and then finish them off on your laptop, that's no problem!

Can I create a shortcut to Equicantis on my phone or tablet?

Yes, creating a shortcut with an icon on your homescreen is a quick and easy way to access Equicantis.

iPad or iPhone

Launch “Safari” app. This does not work from the “Chrome” app.
Enter www.equicantis.com into the address field. Tap “Go.”
Tap the icon featuring a right-pointing arrow coming out of a box along the top of the Safari window to open a drop-down menu.
Tap “Add to Home Screen.” The Add to Home dialog box will appear, with the icon that will be used for this website on the left side of the dialog box.
Enter the name for the shortcut using the on-screen keyboard and tap “Add.” Safari will close automatically and you will be taken to where the icon is located on the homescreen.

Android

Launch “Chrome” app.
Enter www.equicantis.com into the address field.
Tap the menu icon (3 dots in upper right-hand corner) and tap Add to homescreen.
You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

https://natomasunified.org/kb/add-website-to-mobile-device-home-screen/

Exercises

Can I add my own exercises?

Yes you can! You can also edit and save any of the existing exercises in the library so you can really make the library your own!

How can I add my own video when creating an exercise?

You can create your own exercise and add your own video, or you can change the video on an existing exercise. This needs to be a YouTube embedded link which is different from a web browser link url link.

Simply follow these steps:

Go to your video on YouTube
Click Share
Click Embed (it's not the link it gives you saying 'Copy', that is a url, not the embed link)
The section you need to copy into the Video Link field on Equicantis is the link between the quotation marks (see below) DO NOT INCLUDE THE QUOTATION MARKS This is an example of an embed link from an Equicantis YouTube video. The part you want is the link highlighted in blue.

6. Once you have it, simply copy and paste the link in the video link field on the Create Your Own Exercise feature.

Will you be adding more exercises to Equicantis?

Yes. This is not a static platform. We will always be striving to improve and one of those ways is that we will endeavour to expand the exercise library on an ongoing basis. If you have an exercise suggestion please email us at info@equicantis.com

Are there different ways of sending the session reports and exercise plans to my clients?

Yes. We recognise that therapists will have different needs when it comes to sending reports and plans so we have three different methods to choose from.

You will see the options to:

‘Email Plan’ – the quickest option. This sends directly to the email address saved against your client.
‘Download PDF’ – so you can then attached it to an email and send to multiple people and add your own email text.
‘Copy Plan Link’ – clicking this button will copy a link to the report or plan which you can then paste into whatever communication you prefer i.e. Facebook, Whatsapp, text etc and copy in other parties if required.

Frequently Asked Questions

Who is Equicantis for?

My Account

Features

Exercises