As a professional animal therapist, whether you're a veterinary physiotherapist, equine and canine massage therapist, animal chiropractor or osteopath, you shouldn't have to compromise on your professionalism with your admin.
09/06/2025
Tired of hearing “Oh, I didn’t see your cancellation policy” when someone cancels their appointment last minute?
Or wasting time digging out your terms and sending them in a separate email, hoping your client actually reads them?
💡 Add Your Own T&Cs Directly Into the Onboarding Form
We’ve made it easy for you to set clear expectations with every new client — right from the start.
You can now add your own:
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Cancellation policy
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Appointment prep guidance (like what to expect, what to wear, how to prepare the animal, etc.)
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Full terms and conditions
And because it’s all built into your onboarding form, your clients can’t miss it. No attachments. No “Oh, I didn’t read that bit.” Just one form, one click, everything in one place — exactly as it should be.
✅ Customise with Smart Tickboxes
We’ve also added flexible tickboxes that you can set as required or optional, depending on what you need clients to acknowledge or agree to before you start working together.
Examples include:
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📸 Permission to take photos/videos during sessions for marketing
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📤 Consent to share relevant information with vets or other professionals
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📃 Agreement to your cancellation terms
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💬 A simple “I’ve read and understood the terms”
It’s entirely up to you how much detail you include and which boxes they must tick to continue. This isn’t about red tape — it’s about protecting your time, your reputation, and your workflow.
Why This Matters
Having everything clearly set out in one place:
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Saves you time on admin
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Sets professional boundaries from day one
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Helps reduce last-minute cancellations or confusion
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Protects you in the case of disputes
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Shows your clients that you take your work — and their care — seriously
It’s another way we’re making Equicantis more customisable and flexible, built to suit the real-world needs of therapists like you.
No More Chasing. Just Clarity.
Because when you’ve got a busy calendar, the last thing you need is more back-and-forth or miscommunication.
Add your own T&Cs to your onboarding form today and keep everything simple, professional, and smart.
Start your 14 day free trial here: www.equicantis.com/pricing